Sydney, Australia. 24 August, 2023 - MSC Cruises is thrilled to announce the latest addition to our team, Mr. Arnaud Michelin, who has taken on the role of Contact Centre and Operations Manager – Australia & New Zealand. Arnaud officially joined our ranks on 23 August 2023 and will play a pivotal role in enhancing our customer-centric approach, optimizing service models, and refining business processes to support our agent partnerships.
In his new position, Arnaud will lead and oversee our Contact Centre, Operations, and Groups functions, bringing his extensive industry knowledge and invaluable experience to further strengthen MSC Cruises' presence in Australia and New Zealand. With a proven track record in leadership, sales, and contact centre management roles, Arnaud's expertise is poised to contribute significantly to our ongoing success and growth.
Prior to joining MSC Cruises, Arnaud Michelin held prominent roles with renowned organizations in the travel and hospitality sector. His career has spanned key leadership positions at Finnair, Norwegian Cruise Line (NCL), and Air France KLM, showcasing his versatile capabilities in different facets of the industry.
Most recently, Arnaud served as the General Manager for Australia, New Zealand & South West Pacific at Airline Rep Services, where his strategic insights and adept leadership were instrumental in driving the company's achievements. His extensive tenure also includes his role as a Regional Manager for Finnair and significant contributions as a Team Leader for Outbound Sales at the NCL Group, as well as Supervisor/Business Support Manager for Air France in the APAC market.
"We are delighted to welcome Arnaud Michelin to the MSC Cruises family," said Lisa Teiotu, Managing Director at MSC Cruises. "Arnaud's remarkable background and comprehensive understanding of the travel industry make him a valuable asset to our team. As we continue to expand our presence in the Australia and New Zealand markets, his expertise will undoubtedly play a vital role in driving our customer-centric initiatives and achieving our business objectives."
Arnaud's appointment comes at an exciting time for MSC Cruises, as we remain dedicated to delivering exceptional cruise experiences and enhancing customer satisfaction. His commitment to excellence and his proven ability to lead high-performing teams align seamlessly with our company's vision, and we are confident in his ability to further elevate our operations in the Australia and New Zealand regions.