Hotel Service Charge

At MSC Cruises, exceptional guest service is our top priority. During cruising with MSC, guests meet staff throughout the ship who provide them with excellent service. They are supported by just as many staff and crew who work hard behind the scenes to ensure they enjoy every moment onboard.

The hotel service charge has become integrated into the total cruise price for all new bookings made from the 15 January 2024 from Winter 23/24 departures and onwards.

Bookings made prior to 15 January 2024 do not automatically include the Hotel Service Charge and will be payable prior to departure or onboard.

It does not apply to children less than 2 years old years of age old at the time of the cruise departure date and the rates are per person per day.

Please find below the new automatic Hotel Service Charge valid for new bookings from 15 January 2024:
- If your booking was made prior to 15 January 2024, the Hotel Service Charge are not included in your total cruise price.

- For bookings made with a travel agent, please confirm with your agent regarding your Hotel Service Charge.

Please find below the new automatic Hotel Service Charge rates valid:

- From July 2nd, 2024 onwards, for cruises sailing to China, Japan, Republic of Korea, Caribbean and North America and for guests 2 years old above; guests with existing bookings confirmed before July 2nd, 2024, will not be impacted by this change.

- From July 2nd, 2024 onwards, for cruises sailing to South America, South Africa and Grand Voyages ; guests with existing bookings confirmed before July 2nd, 2024, will not be impacted by this change.

- From July 2nd, 2024 onwards, for MSC Yacht Club guests; guests with existing bookings confirmed before July 2nd , 2024, will not be impacted by this change.



 

MEDITERRANEAN, CANARY ISLANDS  NORTHERN EUROPE, ANTILLES, DUBAI, ABU DHABI & QATAR, MSC WORLD CRUISE, EGYPT, RED SEA & SAUDI ARABIA CRUISES

 

Mediterranean, Canary Islands, Northern Europe, Antilles,Dubai, Abu Dhabi & Qatar, Egypt, Red Sea & Saudi Arabia, MSC World Cruise

MSC YACHT CLUB, Mediterranean, Canary Islands, Northern Europe, Antilles,Dubai, Abu Dhabi & Qatar, Egypt, Red Sea & Saudi Arabia

MSC YACHT CLUB MSC World Cruise

Adults (12 years old and over)

€12 per night

Adults (12 years old and over)

€16 per night

Adults (12 years old and over)

€ 16 per night

Child (Between 2 and 11 years old)

€ 6 per night

Child (Between 2 and 11 years old)

€8 per night

Child (Between 2 and 11 years old)

€ 8 per night

Child (Less than 2 years old)

No Service charge applied

Child(Less than 2years old)

No Service charge applied

Child (Less than 2 years old)

No Service               charge applied

 

SOUTH AFRICA CRUISES

 

South Africa Cruises

MSC YACHT CLUB South Africa Cruises

Adults (12 years old and over)

US $ 10 per night

Adults (12 years old and over)

 US $ 14 per night

Child (Between 2 and 11 years old)

US $ 5 per night

Child (Between 2 and 11 years old)

 US $ 7 per night
 

Child (Less than 2 years old)

 No Service charge applied  

Child (Less than 2 years old)

 No Service charge applied

 

SOUTH AMERICA CRUISES

 

South America,

MSC YACHT CLUB South America

Adults (12 years old and over)

US $ 16  per night

Adults (12 years old and over)

US $ 20 per night

Child (Between 2 and 11 years old)

US $ 8 per night

Child (Between 2 and 11 years old)

US $ 10 per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied


CARIBBEAN, BERMUDA, CANADA & NEW ENGLAND CRUISES

 

Caribbean, Alaska, Panama Canal, Bermuda, Canada & New England

 MSC YACHT CLUB Caribbean, Alaska, Panama Canal, Bermuda, Canada & New England

Adults (2 years old and over)

US $ 16 per night

Adults (2 years old and over)

US $ 20 per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

 

ASIA (CHINA, JAPAN AND REPUBLIC OF KOREA)

 

Asia

MSC YACHT CLUB Asia

Adults (2 years old and over)

US $ 18  per night

Adults (2 years old and over)

US $ 21 per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

 

MSC Grand Voyages

 

MSC Grand Voyages to/from Dubai, Emirates & Oman, Antilles, Red Sea and Far East and to South Africa, Caribbean and South America

 MSC YACHT CLUB MSC Grand Voyages to/from Dubai, Emirates & Oman, Antilles, Red Sea and Far East and to South Africa, Caribbean and South America

Adults (12 years old and over)

€ 12 per night

Adults (12 years old and over)

€ 16 per night

Child (Between 2 and 11 years old)

€ 6 per night

Child (Between 2 and 11 years old)

€ 8 per night
 Child (Less than 2 years old)  No Service charge applied  Child (Less than 2 years old)  No Service charge applied

 

MSC Grand Voyages from South Africa, South America, Caribbean and Alaska.

MSC YACHT CLUB MSC Grand Voyages from South Africa, South America, Caribbean and Alaska.

Adults (2 years old and over)

US $ 16  per night

Adults (2 years old and over)

US $ 20 per night

Child (Between 2 and 11 years old)

US $ 8 per night

Child (Between 2 and 11 years old)

US $ 10 per night

 Child (Less than 2 years old)  No Service charge applied  Child (Less than 2 years old)  No Service charge applied

Hotel Service Charge valid for all new bookings from October 19th October 2023 for cruises sailing to China, Japan and Korea from 12th of March 2024 onwards.

 

MEDITERRANEAN, CANARY ISLANDS, NORTHERN EUROPE, ANTILLES, DUBAI, ABU DHABI & QATAR, MSC WORLD CRUISE, EGYPT, RED SEA & SAUDI ARABIA CRUISES

 

Mediterranean, Carnary Islands, Northern Europe, Antilles, Dubai, Abu Dhabi & Qatar, Egypt, Red Sea & Saudi Arabia

MSC YACHT CLUB, Mediterranean, Canary Islands, Northern Europe,  Dubai, Abu Dhabi & Qatar; Antilles, Egypt, Red Sea & Saudi Arabia

MSC World Cruise

Adults (12 years old and over)

12 Euro per night

Adults (12 years old and over)

12 Euro per night

Adults (12 years old  and over)

12 Euro per night

Child (2 and over)

6 Euro per night

Child (2 and over)

6 Euro per night

Child (2 and over)

6 Euro per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

 

SOUTH AFRICA CRUISES

 

South Africa Cruises

MSC Grand Voyages from South Africa
(Northbound)

MSC Grand Voyages to South Africa
(Southbound)

Adults (12 years old and over)

US $ 10 per night

Adults (12 years old and over)

US $ 14.5  per night

Adults (12 years old and over)

12 Euro per night

Child (2 and over)

US $ 5 per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

6 Euro per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

 

SOUTH AMERICA CRUISES

 

South America,

MSC Grand Voyages from South America,  (Northbound)

MSC Grand Voyages to South America
(Southbound)

Adults (12 years old and over)

US $ 14.5  per night

Adults (12 years old and over)

US $ 14.5 per night

Adults (12 years old and over)

12 Euro per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

6 Euro per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied


CARIBBEAN, BERMUDA, CANADA & NEW ENGLAND CRUISES

 

Caribbean, Bermuda, Canada & New England MSC Grand Voyages from Caribbean (Northbound)

 MSC Grand Voyages  to Caribbean (Southbound)

Adults (12 years old and over)

US $ 16 per night

Adults (12 years old and over)

 US $ 14.5  per night

Adults (12 years old and over)

12 Euro per night

Child (2 and over)

US $ 8  per night

Child (2 and over)

US $ 7.25  per night

Child (2 and over)

6 Euro per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

 

ASIA (CHINA, JAPAN AND REPUBLIC OF KOREA)

 

Asia

MSC Grand Voyages to Asia

Adults (12 years old and over)

US $ 16  per night

 


Adults (12 years old and over)

12 Euro per night

Child (2 and over)

US $ 16  per night



Child (2 and over)

6 Euro per night

Child (Less than 2 years old)

No Service charge applied

 

 

Child (Less than 2 years old)

No Service charge applied

Hotel Service Charge valid for all new bookings from October 2nd, 2023, onwards for cruises sailing to Caribbean and North America

 

MEDITERRANEAN, NORTHERN EUROPE, ANTILLES, DUBAI, EMIRATES and OMAN, MSC WORLD CRUISE and RED SEA

 

Mediterranean, Northern Europe, Antilles, Emirates, Red Sea

MSC Grand Voyage to/from Dubai, Emirates & Oman; Antilles, Red Sea

MSC World Cruise

Adults (12 years old and over)

12 Euro per night

Adults (12 years old and over)

12 Euro per night

Adults (12 years old and over)

12 Euro per night

Child (2 and over)

6 Euro per night

Child (2 and over)

6 Euro per night

Child (2 and over)

6 Euro per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

 

SOUTH AFRICA CRUISES

 

South Africa Cruises

MSC Grand Voyages from South Africa
(Northbound)

MSC Grand Voyages to South Africa
(Southbound)

Adults (12 years old and over)

$ 10 US Dollars per night

Adults (12 years old and over)

$ 14.5 US Dollars per night

Adults (12 years old and over)

12 Euro per night

Child (2 and over)

$ 5 US Dollars per night

Child (2 and over)

$ 7.25 US Dollars per night

Child (2 and over)

6 Euro per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

 

SOUTH AMERICA CRUISES

 

South America,

MSC Grand Voyages from South America,  (Northbound)

MSC Grand Voyages to South America
(Southbound)

Adults (12 years old and over)

$ 14.5 US Dollars per night

Adults (12 years old and over)

$ 14.5 US Dollars per night

Adults (12 years old and over)

12 Euro per night

Child (2 and over)

$ 7.25 US Dollars per night

Child (2 and over)

$ 7.25 US Dollars per night

Child (2 and over)

6 Euro per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied


CARIBBEAN, USA AND CANADA CRUISES

 

Caribbean MSC Grand Voyages from Caribbean (Northbound)

 MSC Grand Voyages  to Caribbean (Southbound)

Adults (12 years old and over)

$ 16 US Dollars per night

Adults (12 years old and over)

 $ 14.5 US Dollars per night

Adults (12 years old and over)

12 Euro per night

Child (2 and over)

$ 8 US Dollars per night

Child (2 and over)

$ 7.25 US Dollars per night

Child (2 and over)

6 Euro per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

 

ASIA (CHINA, JAPAN AND KOREA)

 

Asia

MSC Grand Voyages to Asia

Adults (12 years old and over)

$ 14.5 US Dollars per night

 


Adults (12 years old and over)

12 Euro per night

Child (2 and over)

$ 14.5 US Dollars per night

Child (2 and over)

6 Euro per night

Child (Less than 2 years old)

No Service charge applied

 

 

Child (Less than 2 years old)

No Service charge applied

Hotel Service Charge valid for all new bookings starting from 12th December 2022 for all departures

 

MEDITERRANEAN, NORTHERN EUROPE, ANTILLES, DUBAI, EMIRATES and OMAN, MSC WORLD CRUISE and RED SEA

 

Mediterranean, Northern Europe, Antilles, Emirates, Red Sea

MSC Grand Voyage to/from Dubai, Emirates & Oman; Antilles, Red Sea

MSC World Cruise

Adults (12 years old and over)

12 Euro per night

Adults (12 years old and over)

12 Euro per night

Adults (12 years old and over)

12 Euro per night

Child (2 and over)

6 Euro per night

Child (2 and over)

6 Euro per night

Child (2 and over)

6 Euro per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

 

SOUTH AFRICA CRUISES

 

South Africa Cruises

MSC Grand Voyages from South Africa
(Northbound)

MSC Grand Voyages to South Africa
(Southbound)

Adults (12 years old  and over)

$ 10 US Dollars per night

Adults (12 years old and over)

$ 14.5 US Dollars per night

Adults (12 years old and over)

12 Euro per night

Child (2 and over)

$ 5 US Dollars per night

Child (2 and over)

$ 7.25 US Dollars per night

Child (2 and over)

6 Euro per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

 

SOUTH AMERICA CRUISES

 

South America,

MSC Grand Voyages from South America,  (Northbound)

MSC Grand Voyages to South America
(Southbound)

Adults (12 years old and over)

$ 14.5 US Dollars per night

Adults (12 years old and over)

$ 14.5 US Dollars per night

Adults (12 years old and over)

12 Euro per night

Child (2 and over)

$ 7.25 US Dollars per night

Child (2 and over)

$ 7.25 US Dollars per night

Child (2 and over)

6 Euro per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied


CARIBBEAN, USA AND CANADA CRUISES

 

Caribbean Grand Voyages from Caribbean (Northbound)

MSC Grand Voyages to Caribbean (Southbound)

Adults (12 years old and over)

$ 14.5 US Dollars per night

Adults (12 years old and over)

 $ 14.5 US Dollars per night

Adults (12 years old and over)

12 Euro per night

Child (2 and over)

$ 7.25 US Dollars per night

Child (2 and over)

$ 7.25 US Dollars per night

Child (2 and over)

6 Euro per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

 

ASIA (CHINA, JAPAN AND KOREA)

 

Asia

MSC Grand Voyages to Asia

Adults (12 years old and over)

$ 14.5 US Dollars per night

 


Adults (12 years old and over)

12 Euro per night

Child (2 and over)

$ 14.5 US Dollars per night

Child (2 and over)

6 Euro per night

Child (Under 2)

No Service charge applied

 

 

Child (Under 2)

No Service charge applied

Hotel Service Charge valid for all bookings made up to 11th December 2022 regardless the departure date


MEDITERRANEAN, NORTHERN EUROPE, ANTILLES, DUBAI, EMIRATES and OMAN, MSC WORLD CRUISE and RED SEA

 

Mediterranean, Northern Europe, Antilles, Emirates, Red Sea

MSC Grand Voyage to/from Dubai, Emirates & Oman; Antilles, Red Sea

MSC World Cruise

Adults (12 years old and over)

10 Euro per night

Adults (12 years old and over)

10 Euro per night

Adults (12 years old and over)

10 Euro per night

Child (2 and over)

5 Euro per night

Child (2 and over)

5 Euro per night

Child (2 and over)

5 Euro per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

 

SOUTH AFRICA CRUISES

 

South Africa Cruises

MSC Grand Voyages from South Africa
(Northbound)

MSC Grand Voyages to South Africa
(Southbound)

Adults (12 years old and over)

$ 8 US Dollars per night

Adults (12 years old and over)

$ 12.5 US Dollars per night

Adults (12 years old and over)

10 Euro per night

Child (2 and over)

$ 4 US Dollars per night

Child (2 and over)

$ 6.25 US Dollars per night

Child (2 and over)

5 Euro per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

 

SOUTH AMERICA CRUISES

 

South America,

MSC Grand Voyages from South America,  (Northbound)

MSC Grand Voyages to South America
(Southbound)

Adults (12 years old and over)

$ 12.5 US Dollars per night

Adults (12 years old and over)

$ 12.5 US Dollars per night

Adults (12 years old and over)

10 Euro per night

Child (2 and over)

$ 6.25 US Dollars per night

Child (2 and over)

$ 6.25 US Dollars per night

Child (2 and over)

5 Euro per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied


CARIBBEAN, USA AND CANADA CRUISES

 

Caribbean Grand Voyages from Caribbean (Northbound)

MSC Grand Voyages to Caribbean (Southbound)

Adults (12 years old  and over)

$ 14 US Dollars per night

Adults ( 12 years old and over)

 $ 12.5 US Dollars per night

Adults (12 years old and over)

10 Euro per night

Child (2 and over)

$ 7 US Dollars per night

Child (2 and over)

$ 6.25 US Dollars per night

Child (2 and over)

5 Euro per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

 

ASIA (CHINA, JAPAN AND KOREA)

 

Asia

MSC Grand Voyages to Asia

Adults (>12 years old and over)

$ 14.5 US Dollars per night

 


Adults (12 years old and over)

10 Euro per night

Child (2 and over)

$ 14.5 US Dollars per night

Child (2 and over)

5 Euro per night

Child (Less than 2 years old)

No Service charge applied

 

 

Child (Less than 2 years old)

No Service charge applied

faq

Who has to pay for the hotel service charge?

All guests except for children less than 2 years old at the time of the cruise departure date.

When is the hotel service charge payment due?

Starting from 15 January 2024 and for all new bookings, the hotel service charge is payable at the time of booking and no longer on-board and it is integrated into the total cruise price.

Is the hotel service charge detailed in the booking confirmation?

Yes, all details related to pricing are fully detailed on the booking confirmations, including the details of the hotel service charge which is payable at the time of booking, and no longer on-board.

What happens to the hotel service charge when guests change their booking?

The hotel service charge is an integrated part of the total travel fare which may change based on the new choice the guest will take when making the reservation of the new cruise vacation.

How is the hotel service charge shared with the staff?

The hotel service charge is equally distributed among all the crew members.

Some guests have always tipped individual employees. Would that also be allowed?

Our guests benefit from the customer service from a wide range of crew members who have different roles to contribute to their enjoyment and wellbeing onboard. For this reason, MSC discourages tipping individual staff members as we believe in equal opportunities for all.