For redeeming the voucher, you have 2 options:
1. If you booked directly with MSC through our consumer website or through our contact centre, you can fill our the form
here or get in touch with our contact centre. Be ready to provide the original booking number, as well as the new cruise date for the future cruise reschedule.
2. If you booked through a travel agency, please get in touch directly with your travel agent. Be ready to provide your initial booking number as well as the new cruise date you’ve chosen.
Please consider that MSC Cruises is currently facing a high demand of requests. This might cause a delay in our standard services. We apologize for any inconvenience it may cause and thank you for your patience.